FAQ

As a multi-services provider, Empact Group offers you bespoke integrated solutions that connect all of your facilities management, processes and requirements relating to catering, cleaning, hygiene, and pest control into a suite of solutions allowing you to concentrate on your core business activities.

Our services are bespoke and tailored according to your individual requirements. This means that you have the option of selecting any one of our unique individual services. Should you require the expertise of our additional services you can then add and scale them according to your demand and requirement. 

Our individual service solutions are: 

• Catering and support services.
• Cleaning and Deep Cleaning services. 
• Hygiene Services. 
• Pest Control Services. 
• Facilities Management Services.

Empact Group offers contract and specialised food/ catering, cleaning, hygiene, and pest control solutions for a wide range of commercial, industrial, healthcare, education, transport, and retail industries. 

When it comes to our services, Empact Group has a national footprint that expands across the country with offices, units and sites located in most of the provinces in South Africa. Our head offices are in Johannesburg, and we have regional offices in major regions that include KwaZulu-Natal, Western Cape, Eastern Cape, and Gauteng. 

Empact Group is a Business-to-Business (B2B) services provider. This means our business only supplies other businesses with integrated solutions and not individual persons in their private capacity. 

Should your business require any of our services from any of our business divisions that include Food by Empact Group, Facilities by Empact Group and Supercare please fill out our contact form. Or you are more than welcome to contact our head office on the contact details available on our website. 

Our solutions are highly specialised and bespoke, employing the latest industry technologies to create maximum value for all our clients. 

Empact Group is a certified Level 1 BBBEE contributor. Our BBBEE status means that our clients get recognition from partnering and enlisting the services of a transformative business that is committed to the transformation goals of government when it comes to skills development, empowering SMMEs and adding value to the economy.
View our certificate

If you would like us to consider your submission for a CSI sponsorship or donation, please request a vendor form and complete it. Then please ensure that your organisation meets the requirements as per the following:

• Please ensure that you can provide the Foundation / NPO / Charity has a Foundation or charity registration number.
• Please ensure that you provide us with a specific overview that details your organisational and charitable projects and activities.
• A Tax clearance certificate / Able to issue 18A certificate.
• A Bank confirmation letter.
• A BEE certificate / Affidavit (must be at least 51% Black beneficiaries benefiting from any donation).

You can request a vendor from info@empactgroup.co.za

If you would like us to consider your business to be part of our ESD please request a vendor form and complete it. Then please ensure that your organisation meets the requirements as per the following: 

• Please ensure that you can provide the Foundation / NPO / Charity has a Foundation or charity registration number. 
• Please ensure that you provide us with a specific overview that details your organisational and charitable projects and activities.  
• A Tax clearance certificate / Able to issue 18A certificate.
• A Bank confirmation letter.
• A BEE certificate / Affidavit (must be at least 51% Black beneficiaries benefiting from any donation).

You can request a vendor from info@empactgroup.co.za 

Empact Group provides client centric solutions that consistently creates value through the application of best practices. 

Empact Group is 100% wholly owned by Thebe Investment Corporation.

At Empact Group we have an established safety framework and culture that prioritises physical and psychological safety and empowers our employees to take responsibility for their personal safety. 

This is achieved through the implementation of our Safety Management System and a dedicated team of Health and Safety Coordinators who train, coach, and support the operations teams to achieve safe places of work. 

As a purpose-led company, we recognize the impact our operations have on the environment.  As part of our sustainability strategy, we have redesigned our operational activities with the intention of reducing our carbon emission, preserving water, and minimising its usage and significantly reducing the waste we generate.

Some of our recent initiatives include:

• Moving away from non-renewable energy through the installation of solar at our head office in Johannesburg.
• Measuring and recording food waste and setting targets for reduction.
• Redirecting consumable waste from our cleaning and hygiene business away from landfill.
• Entrenching the responsible use of water across our operations through the use of smart equipment

We have implemented a Food Safety Management System across all our sites that is based on HACCP and aligned to ISO 22000 and has been designed to ensure the consistent production of safe food, through the management of physical, chemical, and microbiological hazards, associated with the scope of work and service that we deliver.  Our operating standards and procedures, which sets us apart from our competitors, are based on sound science, regulatory compliance, and industry best practice.

Empact Group’s Facilities Management division provides Hard/Technical Services, Soft Services, Business Support and Project Management. 

Hard services relate to the physical structure of the building. They affect the safety and welfare of employees and visitors, and as such, are required by law. Hard Services include but not limited to Gas, plumbing, and heating.

Soft Service relate to the non-technical and non-physical tasks that are focused on creating a safe, clean, and comfortable environment for the occupants of a facility. These include services such as Waste Management, Landscaping ,Security and Indoor plants.